Question 1

Does it show directions on the HUD?

Accepted Answer

Yes. Turn-by-turn navigation is shown in the Virtual Cockpit and on the heads-up display (HUD), with the original Audi menus always available underneath.

Question 2

What payment methods do you accept?

Accepted Answer

Visa, Mastercard and American Express cards, Apple Pay and Google Pay are all taken through our secure checkout, and there's no account needed before you buy.

Question 3

How long does delivery take?

Accepted Answer

Delivery is within 24 hours of purchase. Your package is built for your vehicle and delivered straight to your client portal — you'll get an email the moment it's ready to download, and it stays there so you can download it again whenever you need it.

Question 4

What happens after payment?

Accepted Answer

Your TheNavMan account is created automatically — just log in with the email you checked out with. Your vehicle, its downloads, the support chat and bug reports are all waiting for you in the client portal.

Question 5

What are your support hours?

Accepted Answer

Support is staffed Monday to Friday, 9am to 6pm UK time (GMT/BST). Weekend support isn't guaranteed — we need that time off — but leave a message and we'll pick it up as soon as we're back online Monday.

Question 6

Does it work with both iPhone and Android?

Accepted Answer

Yes. CarPlay and Android Auto are included in the same installation on supported systems. CarPlay map zoom can be controlled with the steering-wheel scroll wheel; Android Auto does not support that zoom control.

Question 7

Which navigation apps show in the Virtual Cockpit?

Accepted Answer

The guidance you're running through CarPlay or Android Auto — Apple Maps, Google Maps or Waze — is what the cockpit and the heads-up display show while you drive, and the centre screen stays free for media, another app or the original Audi menus. If one of your apps behaves differently, tell us in the chat and we'll look at it.

Question 8

Can I still use my centre screen?

Accepted Answer

Yes. The centre screen remains available for media, another CarPlay or Android Auto app, or the original Audi menus while navigation is shown in the cockpit.

Question 9

Do I need to change any hardware?

Accepted Answer

This is a software installation for compatible factory equipment. You need a supported Virtual Cockpit and MMI system, plus an SD card for installation. Contact us to confirm your setup.

Question 10

Will a wireless adapter work, or do I need a cable?

Accepted Answer

Wired over USB is guaranteed: use a certified CarPlay or Android Auto data cable, and not a charge-only one. Wireless is possible with a compatible adapter — the car's own Bluetooth won't carry CarPlay or Android Auto on its own, and it's the adapter's manufacturer who keeps its firmware compatible, so a confirmed-working one is the safe choice.

Question 11

What SD card do I need, and where do the files go?

Accepted Answer

For the cockpit pack, use a 16 or 32GB Class 10 card formatted to FAT32 — a 64GB or larger card won't work for it, as they normally come as exFAT, which the car can't read. A 64GB card is fine for the free prerequisite firmware update that some cars need first. Copy the unzipped files and folders onto the root of the card, not inside another folder, and put it in the car's slot 2 for the update.

Question 12

Can I use a micro SD card with an adapter?

Accepted Answer

Yes. A micro SD card in a full-size SD adapter works exactly like an ordinary card — the adapter is just a shell. It still has to be 16 or 32GB, Class 10 or better, and formatted to FAT32. The cards that catch people out are the 64GB and larger ones: they normally come as exFAT, which the car won't read.

Question 13

Can I install it from a USB stick instead of an SD card?

Accepted Answer

No. The update only runs from the car's SD card slot — a USB stick, an external drive or a phone won't work, and there's no USB route into the Engineering Menu. The files have to be on a card the car can read: 16 or 32GB, Class 10 or better, formatted to FAT32.

Question 14

The car doesn't see the SD card — what's wrong?

Accepted Answer

Nearly always the files are one folder deep: unzipping leaves everything inside the extracted folder, and the car only reads the root of the card. Open that folder, select everything in it (the Bootstrap folder, metainfo2.txt, release-notes.txt, SHA256SUMS and version.txt) and paste it onto the root of the card. Those should be the first things you see when you open the card — if you have to open a folder to reach them, the car won't see the update.

Question 15

Will my car need a firmware update, and is it included?

Accepted Answer

It depends on the build your car is on now, and the checker tells you before you buy. If your car needs one, the firmware update is free and included with your order at no extra cost — you'll never be charged for it, and we'll guide you through installing it. It appears as Step 1 on your vehicle card in the client portal, and the main package stays locked behind it until you've installed it and tapped 'Confirm installed'.

Question 16

Will it affect my Bose or Bang & Olufsen sound system?

Accepted Answer

No. TheNavMan is a software-only installation for the Virtual Cockpit and doesn't touch your audio system. Bose and Bang & Olufsen sound systems keep working exactly as before — no settings, amplifiers or speakers are changed, and your presets and amplifier coding are preserved.

Question 17

Can I return to the original setup?

Accepted Answer

A rollback package is included. Follow the instructions supplied with your package to restore the original setup.

Question 18

The cockpit is always in night mode — how do I change it?

Accepted Answer

That's CarPlay's own Appearance setting, not the installation. On the car's CarPlay screen open the Settings app, then Appearance, and choose Automatic: with Always Dark selected the cockpit stays dark all day, while Automatic follows the car's own day/night signal again. The toggle under it, 'Always Show Dark Maps', only darkens the map itself — leave it off if you want light maps in daylight. Nothing needs reinstalling, and it takes effect straight away.

Question 19

The update stopped or showed an error — where do I find the log?

Accepted Answer

Leave it there and don't start the update again — nothing has been changed on the car. The screen shows a code saying what stopped it, and the car writes a log to the SD card as it runs (you'll find it in a log folder on the card). Look the code up for what it means and what to do, then send us the log, or a photo of the screen, in the support chat.

CarPlay. Android Auto.
Cockpit & heads-up display.

Built to feel like it was there from the factory.

Album artwork. Track information.

Navigation on the head-up display.

All Cockpit Features.

Owners, in their own words.

See it on the Virtual Cockpit & heads-up display.

The right software. For the right Audi.

Which Audi do you drive?

Supported Audi platforms

We'll check it for you.

Download. Copy. Update.

Download

Copy to an SD card

Run the update

An SD card

A computer or laptop

Keep the power on and the key in the car

Stuck on a step?

Not sure which one you need? Ask me.

MIB3 support is on the way.

Good to know.

Your next route.
In your Virtual Cockpit.

CarPlay. Android Auto.Cockpit & heads-up display.